Refund and Cancellation Policy

At CardiologyBooks.com, we strive to provide a smooth, transparent, and reliable experience for every customer. This Refund and Cancellation Policy explains how cancellations, returns, and refunds are handled for physical books, eBooks, downloadable resources, courses, CME programs, conferences, and other services offered through our platform.

By making a purchase on our website, you agree to the terms stated below.

1. General Policy

Refund and cancellation eligibility depends on the type of product or service purchased. Since CardiologyBooks.com may offer both physical and digital items, as well as educational events and courses, different rules may apply to each category.

All requests are reviewed on a case-by-case basis. Approval of refunds or cancellations is subject to verification of the order details and compliance with the terms of this policy.

2. Cancellation of Physical Book Orders

Orders for physical books may be cancelled only before they are processed, packed, or shipped. Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as early as possible with your order information.

3. Refunds for Physical Books

If a physical book is delivered in damaged condition, has printing defects, or is not the item you ordered, you must notify us within 7 days of delivery.

To help us review your request quickly, please provide:

• your full name

• order number

• date of purchase

• a clear description of the issue

• supporting photographs, where applicable

After verification, we may offer a replacement, store credit, or refund, depending on the situation.

4. eBooks and Downloadable Products

All purchases of eBooks, PDFs, digital downloads, MCQ materials, templates, and other downloadable educational content are generally non-refundable and non-cancellable once access has been granted, the file has been delivered, or the download has started.

Because digital products can be copied or accessed immediately, refunds are usually not available after successful delivery.

5. Courses, CME Programs, Webinars, and Conferences

Registrations for online courses, CME meetings, webinars, workshops, and conferences may be cancelled according to the conditions mentioned on the specific program page.

If no separate event policy is listed, cancellation requests made at least 7 days before the scheduled start date may be considered for a partial or full refund, at our discretion.

Refunds are generally not available for:

• late cancellations

• failure to attend

• failure to log in or join the event

• schedule conflicts on the participant’s side

6. Duplicate Payments

If you are charged more than once for the same order due to a technical or payment gateway issue, please contact us promptly. Once verified, the excess payment will be refunded to your original payment method.

7. Refund Processing Time

Approved refunds are usually processed within 7 to 14 business days. The actual credit time may vary depending on your bank, card provider, payment gateway, or financial institution.

8. Non-Refundable Situations

Refunds may not be issued in the following cases:

• change of mind after purchase

• failure to review product details before purchase

• digital content already accessed or downloaded

• missed live sessions, webinars, or conferences

• delays caused by third-party shipping or payment services

• incorrect details entered by the customer during purchase

9. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us through the official contact details listed on CardiologyBooks.com. Please include all relevant purchase information so that your request can be reviewed without delay.

10. Right to Update This Policy

CardiologyBooks.com reserves the right to update, revise, or modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication